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We thank you for choosing Little Lions for your diapering needs. We strive to keep you happy so that you will continue to make Little Lions your first choice. Therefore, we offer the following return and exchange options.
Unconditional guarantee – Within 30 days of purchase, any new, unopened, unused item can be returned for an exchange (for an item of the same price) or refund of the purchase price minus a restocking fee of 15% and original shipping costs. You must obtain an RMA number from little lions before return is made, and all items must be in new, unused, unopened condition for return. Please send a copy of the original packing slip with your return. If an RMA is not obtained, or if item is received in a condition other than described in your return request, a refund will not be given.
Satisfaction guarantee – With in 30 days of purchase of any item (except special order items), you may return it to us for any reason after trying the item if you are unsatisfied with it. Upon receipt of the item we will send a refund of your purchase price minus a restocking fee of 40% and original shipping costs. No items will be refunded if bleach or fabric softener were used on them! You must obtain an RMA number from little lions before return is made, and items must be in good condition. Please send a copy of the original packing slip with your return. If an RMA is not obtained, or if item is received in a condition other than described in your return request, a refund will not be given.
Return of Defective Items – We stand by every item we sell. We hope you will never have a problem with an order, but if you find a manufacturer defect or shortage please contact us immediately. All defects or shortages must be reported by phone or email within 15 days of receipt. You must obtain an RMA number from little lions before return is made, and all items must be in unaltered/ unmodified original defective condition. Please send a copy of the original packing slip with your return. In the event of a return due to a defective item, we will reimburse shipping the product back to us one is has arrived to us. If an RMA is not obtained, or if item is received in a condition other than described in your return request, an exchange will not be given. If it is determined that the item is not defective, it will be subject to our Satisfaction guarantee policy.
To receive an RMA please email us with your request to RMA@little-lions.com. Please include the following information:
Name
Date of purchase
Items being returned
Reason for return
Method of reimbursement requested (store credit, exchange, or refund)
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